Digital Transformation in Financial Services

Aim: To examine five key themes underlying the digital transformation of financial services marketplace.

Outcome: Completion of this module will help advisers to understand the ways in which technology is changing their industry, and what innovations their clients are likely to experience in the next few years.

Abstract: Using data from a global survey, plus in-depth interviews with financial services organisations, five key themes defining the digital transformation of the financial services industry, are examined. The identified themes are the evolution of disruption; collaboration and investments; the shifting landscape of regulation and technology; payments and cryptocurrencies; and cybersecurity and monetising data. The key legal, regulatory and commercial challenges, along with the opportunities, presented by these digital transformations, are discussed.