Undertaking your own conduct review

Good conduct means focusing on customers and achieving consistently good customer outcomes. Good conduct requires sound systems and controls, being disciplined about meeting compliance obligations, and good disclosure.

Good conduct is firmly on the radar of both the FMA and the RBNZ. It is likely it will be even more so with the publication of the Australian Royal Commission report into financial services. The challenge for advisers is how to demonstrate good conduct is being implemented within their business.

There is no prescribed way to undertake your own business conduct review and it can be hard to know where to start. This Strategi guidance note will provide you with some helpful tips to get you started on your own conduct review of business.

Implementing good conduct is not a tick box exercise and it is a gradual process - the secret is to get started sooner rather than later as a conduct reset cannot occur overnight. Download the guidance note to get started or contact us for more information.